For the zzusis project, the Training Team will use an educational approach consisting of a combination of interactive web-delivered training (Elluminate/MeetingPlace), Universal Productivity Kit (UPK), Instructor-Led Training (ILT), and end-user practice labs. The training format and delivery will be developed to match the audience and material where possible.
The Washington State University (WSU) strategy includes a Train-the-Trainer approach. We will use Functional Leads and Subject Matter Experts (SME) for the training augmented by appropriate consultants. The Functional Leads and SME's will receive training on: appropriate presentation skills, delivering courses on the content specific to WSU, and how to deal with change management concerns. This will equip instructors with the tools and knowledge necessary to train and support the end-users.
End-user training is based on the business roles defined by the Security Team and guided by the test scripts created in UPK. Role-based training provides the user with training specific to their job. The desired outcome for end users is a "Just in time", "Just enough", "Just for me" training experience. Also, to that end, the goal is to provide critical on-site/hands-on training at urban campuses for key staff in all of the CS modules.
Training content will focus on the business and procedural processes that the end-users will execute in the performance of their jobs. Successful execution of role/process-based training will reduce the ratio of end-user time to competency through a better understanding of their role and how it is performed in the system.
The outcome of the End-User Training Strategy is to support the zzusis project through educating the end-users who will use the Campus Solutions (CS) modules after its implementation. The End-User Training Strategy is developed with a focus on the core or everyday users, including urban campus personnel.